FAQ

Top Qatar Shop online shopping order process

🔍 Product Search

There are two easy ways to find a product on TopQatarShop.com:

  • First, use the search bar at the top of the page. Simply type what you’re looking for and press Enter.
  • Alternatively, explore the main menu — it’s organized by product category for easy browsing.
We always strive to offer the latest and most in-demand products. However, if the item you’re searching for isn’t listed, don’t worry — we might still be able to help.

You can reach out to us through:

Let us know what you need, and we’ll do our best to get it for you.

🛒 Placing & Managing Orders

Placing your first order on TopQatarShop.com is simple and straightforward:

  • Begin by finding your desired product using the search bar or main menu.
  • Click the cart icon to add the item to your cart.
  • You can repeat the process if you’re buying multiple items.
  • Once done, click “View Cart” at the top-right corner.
  • Review your cart, then click “Checkout.”
  • Fill in your delivery details, select a payment method, and click “Place Order.”

You’ll receive confirmation by email and SMS, along with your order number. A member of our team will contact you shortly after to finalize and confirm the order.

No worries! We’ll contact you before dispatching your order — you can simply provide the missing info at that time.

Alternatively:

Our support team will make the necessary updates to your order immediately.

Mistakes can happen — that’s okay! Whether you ordered the wrong item or selected the wrong quantity, we’re here to help.

Just call or WhatsApp us at +974 77596071 as soon as possible, and we’ll assist you in correcting the issue.

Yes, you can cancel your order — but please act quickly.

Call or WhatsApp us at +974 77596071 before the order is processed. If your order has already been dispatched, cancellation might still be possible. In that case, refer to our return and refund policy for more details.

🚚 Shipping & Order Tracking

We’ll keep you updated via SMS and email at every stage — from processing to delivery.

Qatar Deliveries

  • Delivery Time: 48–72 working hours across Doha
  • Delivery Schedule: Saturday to Thursday, 9:00 AM – 9:00 PM
  • Free Delivery: On all orders above QAR 199

Although we strive for timely deliveries, occasional delays may occur. Rest assured, we’ll notify you in advance if that happens.

Shipping Address Accuracy
To ensure smooth delivery:

  • Please enter accurate and complete shipping information at checkout.
  • Try to be available to receive the delivery in person.
  • If the address changes after dispatch, additional charges may apply.

📌 **Important:** Once an order is signed for, no claims for damages can be accepted. In some cases, we may ask for photo ID to verify the recipient.

🔁 Return & Refund Policy

You can return eligible products within **14 days** of receiving them.

  1. Accepted Returns
  • Items that are defective, damaged on arrival, or incorrect (wrong item/package).
  • Must be returned in their original packaging, unused, and with all accessories.

However, we cannot accept returns for:

  • Misused, mishandled, or damaged items caused by user error
  • Products with signs of wear and tear, unauthorized repairs, or negligence
  1. Return Confirmation
  • Contact us via WhatsApp or email.
  • Submit your order number, along with clear pictures or video and the package condition.
  1. Return Delivery Fee
  • If the issue is our fault (e.g., defective or wrong product), we’ll cover the return shipping.
  • Otherwise, a return shipping fee of QAR 15 will be charged.
  1. Non-returnable Items
  • Accessories
  • Beauty and fragrances
  • Home décor
  • Handbags
  • Hosiery
  • Intimates
  • Jewelry
  • Leather goods
  • Swimwear
  • Sunglasses
  • Wallets
  • Watches

⚠️ **Note:** Clearance items are also non-returnable. Be sure to review product pages carefully before purchasing.

Need more help? Visit our Contact Us page.